I - Definitions

1. APP MEREC PLUS is a tool through which the Loyalty Program is managed, available on the Google Play Store Store where customers can register and directly manage their earned points, claim rewards, and access other associated products and services. This application can also be managed via USSD or the Customer Line.
2. Loyalty Card is a scratch card that customers customers obtain inside the bags/packages/packaging of the products included in the Loyalty Program.It provides instant scoring that allows customers to acquire various rewards within the scope of this Program.
3. Customers - refers to all those who are registered in the the Loyalty Program., MEREC PLUS, database as loyal buyers and can earn various rewardsthrough the points accumulated by each Loyalty Card.
4. MEREC Industries, S.A – Sociedade de direito moçambicano, matriculada na Conservatória de Registo das Entidades Legais, sob o número 12.242 a folhas 10 verso do Livro C – 30, com sede na Avenida Josina Machel, nº 5716, Matola – Moçambique, com um capital social de quatro mil, seiscentos e sessenta e dois milhões, e trezentos e noventa e oito mil Meticais.
5. Scoring (i) is the numerical value assigned to each Loyalty card that enables the customer to customers exchange it for various rewards based on the accumulated score.(ii) The scoring value scoring is determined by the Loyalty Card Loyalty Card inserted in each type of product, meaning the scoring scoring is the same for all bags/packages/packaging according to the product type, without any randomness, probability, luck, skill, or knowledge required for reward allocation. various rewards.
6. Integrated Products – ração da marca FORTE, designadamente, do tipo A1, A2 e A5, comercializada em sacos de 50 Kg; |Farinha de trigo da marca Faspão, em quantidades de 10 kg, 20 kg, 25 kg e 50 kg | Farinha de trigo da marca Babita, em quantidades de 25kg e 50 kg.
7. the Loyalty Program. is an ongoing incentive project developed by MEREC MEREC to reward its customers and encourage them to repeat business transactions. This program aims to build long-term loyalty with each customer by obtaining preferential information about them and supporting them with rewards that enhance their lifestyle.
8. various rewards are the gratifications to which customers are entitled during the program's validity period, based on the accumulated points various rewards and according to the specific terms and conditions of the Program.
9. Resellers and Distributors - are entities duly authorized by MEREC or MERECcontracted to resell the Integrated Products within the scope of this Program.
10. Duration- is the period during which the Loyalty Program will be implemented, with an initial duration of an indefinite period.
11. Coverage Zone - refers to any location within the national territory where the products included in the Loyalty Program can be marketed. 

II - GENERAL RULES OF THE PROGRAM

Article 1 - Program Name

This Loyalty Program the Loyalty Program. will be implemented under the name "MEREC PLUS (+)"to provide commercial visibility and attractiveness for greater customer adherence.

Article 2 - Objective

The objective of the "MEREC PLUS (+)" Loyalty Program is to reward customers for remaining loyal to MEREC products and to create a database that allows for better understanding of customers and consumers, market trends, and to bring products closer to their needs. Through rewards, the program aims to make a difference in the lives of customers and consumers by providing products that are useful in their daily lives and activities.

Article 3 - Duration

The "MEREC PLUS (+)" Loyalty Program will be implemented starting from July 2020 and will remain in effect indefinitely, in accordance with the applicable legislation.

Article 4 - Specific Program Rules

1. The bags/packages/packaging of the integrated products contain a Loyalty Card inside with a code to access the points, which must be added to the customer's account for accumulation and/or redemption according to the corresponding limit for each Reward (as illustrated in the Rewards Plan Table below).
2. The choice to instantly obtain rewards or accumulate more points for other rewards is at the customer's discretion, if the points obtained correspond to the reward option according to the terms of the Rewards Plan Table below.
3. Resellers and Distributors may assist customers in claiming rewards at MEREC establishments, following the established procedures.
4. Customers are free to choose the reward they want to obtain based on the accumulated points. However, they cannot choose the provider of these goods or services, or the respective brands of the goods referred to in the Rewards, except for mobile phone recharges and credelec.
5. Rewards can be claimed through the MEREC PLUS application, USSD, and the Customer Line, and they can be delivered to customers within an intermediate period of 72 hours to 30 calendar days.
6. It is the customer's sole responsibility to collect the rewards at the designated locations (MEREC facilities or other locations identified by MEREC based on the customer's location), and the customer must provide logistics and transportation for the prize at their own expense if necessary.
7. Any issues arising from customer dissatisfaction regarding the Program's details, products, or the conduct of Resellers should be directly addressed to the Customer Service Center of MEREC Industries, S.A., at contact number 800637321.
8. All materials and equipment used or assigned within the scope of this Program to Resellers, Distributors, or other partners are the exclusive property of MEREC Industries, S.A. and must be returned at the end of the Program's duration.

Article 5 – Rewards Plan

The tables below present the prize plans to be awarded to winners within the scope of this program, as follows:

Article 6 – Participation Methods and Costs

Participation in this Loyalty Program applies to all customers and consumers who purchase MEREC products (included in the MEREC PLUS program) during the program's implementation. The participation does not involve any additional costs other than the commercial value of the product.

Article 7 – Claiming and Collecting Rewards

Rewards can be claimed and/or converted through the MEREC Plus application, USSD, or the Customer Line. The first two options are available 24 hours a day, 7 days a week, while the last option is available from Monday to Friday, from 8:00 AM to 5:30 PM. The collection of prizes, in the case of recharges: airtime, TV recharges, Credelec and FIPAG, will be done electronically, while other prizes will be delivered at a date, time, and location to be informed by MEREC.

Article 8 - Timeframe for Collecting Rewards

Customers have a period of 90 (ninety) calendar days to collect the rewards at the agreed-upon locations, starting from the date they are notified for that purpose. If they do not do so within this time frame, MEREC will not be responsible for their delivery or the condition in which they are found.

Article 9 – Reward Guarantee

1. The goods integrated as rewards are only covered by the Supplier's warranty. In cases where customers have not been provided with a proof of purchase, they may contact MEREC for support in addressing the complaint with the Supplier. However, the responsibilities related to the claim, exchange, and/or return of these goods should be established between the customer and the supplier of the goods.
2. MEREC is always available and during the respective warranty period to facilitate communication between the Customer and the Supplier, as well as to provide all necessary information and evidence to satisfy the Customer's claim. However, MEREC distances itself from any legal liability or obligations regarding any repairs that may be required.

Article 10 - Supplementary Provisions