Merec Plus

It is the Merec Industries, SA loyalty program, with the aim of recognizing its loyal customers. To participate in the program, costumers must register in the Merec database, via the Merec Plus application, available at the google playstore, via SMS or by calling the customer’s line: 800 637321, accumulate the points, which are designated by products (please check the list of products participating in the program). After you have accumulated at least 100 points, you can start redeeming the items equivalent to each point.

A: Merec Plus is a loyalty program from Merec Industries, which aims to recognize customers for their loyalty.

A: It’s a program that companies adopt to recognize their frequent customers. Where they get special offers, promotions, and benefits.

A: Merec Plus loyalty program, works by accumulating points that can then be converted into prizes, according to the lists available.

A: The products of FORTE brand, can be found in all countries, in Merec stores: Maputo, Matola, Beira and Nampula. Authorized resellers and distributors throughout the country.

A: To access the points, you must buy Merec Industries, SA products, from the FORTE range of poultry feeds, Forte A1, A2 and A5. Inside of the bag, you will find a card that will give you points. After purchase, you must register in our Merec Plus application, available on google PlayStore or through our customer line 800637321.

A: If you dont have access to a smartphone with Android system, you can register through our customer line, 800637321. You can call and speak to our agent or send an SMS with the word: REGISTER and wait for our agent to return to you.

A: There is no cost associated with registration.

A: It’s a program that companies adopt to recognize their frequent customers. Where they get special offers, promotions, and benefits.

A: Please find the list of prizes and points below, but you can also find them on our FB page: Facebook.com/forteracaomerec, in our stores, authorized resellers and distributors.

A: To exchange points for prizes, you can use our app, or call the customer line 800 637321.

A: No. The choice of models and / or brands is the sole responsibility of Merec Industries SA, and the customer has no choice of brand or models.

A: No, points cannot be sold.

A: No, points can only be redeemed for items in the list presented.

A: No. Currently, the program is only available for the products in the FORTE range for birds, Forte A1, A2 and A5.

A: We don’t have a date yet, to make this program available for other lines of our products.

A: The delivery of the prizes can vary from 72h to a maximum of 30 days after the claim, depending on the customer’s location.

A: No. Electronic prizes such as airtime recharges and credelec (credit for electricity) will be sent by SMS to the customer. The physical prizes will be sent to our store, reseller, or distributor closest to the customer, and the customer must collect it at his own expense.

A: All complaints can be made via our customer line: 800637321, or via our email: merecplus@merec.co.mz.